GetYourGuide - Help with your booking
Bought your vaporetto ticket through GetYourGuide? The GetYourGuide team can help with payment, cancellation and downloading your ticket. Have your order number from your booking confirmation ready.
Contact
Got a question about your booking or the vaporetto in Venice? Here you'll find the right contacts.
Question about your booking
Payment, cancellation and ticket download are handled by GetYourGuide.
Question about Venice & the vaporetto
Venezia Unica helps with questions about the city and the ACTV water bus on the ground.
Venezia Unica - Questions about Venice & the vaporetto
Venezia Unica is the official service of the City of Venice (Comune di Venezia) for the ACTV water bus network and visiting the city. It's the right place for questions about lines, stops, local fares and ticket validation.
- Phone: 041041
Quick answers before you write
Vaporetto FAQ
Validation, luggage, children, the islands and the airport, answered in one place.
Read the FAQ Redeeming your voucher
PNR code, ticket machine and reader at the landing: the steps from email to boarding.
How it works Which ticket covers what
Every duration from 75 minutes to seven days, and the services no ticket includes.
Compare the tickets